Shipping Policy

This Shipping Policy explains how orders placed through velzanuro.com are processed, fulfilled, shipped, tracked, and delivered.

Velzanuro is owned and operated by Chengyi Zaowu (Shanghai) Trading Co., Ltd.

Ordering, Delivery, Returns, and Support

• How to purchase: Select your products, provide your shipping and payment information, and complete payment through our website checkout. An order confirmation will be sent to the email address provided at checkout.

• How to receive your order: Your order will be delivered to the shipping address provided at checkout. Tracking information will be emailed when it becomes available.

• How to request a return: Contact service@velzanuro.com before returning any product. Returns must follow the eligibility requirements and instructions in our Return & Refund Policy.

• How refunds are issued: After an eligible return or refund request is reviewed and approved, the refund will generally be issued to the original payment method. Processing times may vary by payment provider.

• Who to contact: For order, delivery, return, refund, damaged-item, or missing-package issues, email service@velzanuro.com with your order number and a description of the issue.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Processing time is separate from delivery time. Orders placed on weekends or public holidays will generally begin processing on the next business day.

During periods of high order volume, public holidays, or when additional order verification is required, processing may take longer. If a significant delay affects your order, we will contact you using the information provided at checkout.

Estimated Delivery Times

Estimated delivery times vary depending on the destination and selected shipping method.

Standard Shipping

The following estimates apply to standard shipping:

Destination	Estimated Delivery After Dispatch	Estimated Total Time Including Processing
United States	5–12 business days	6–15 business days
Canada	5–12 business days	6–15 business days
Australia	5–12 business days	6–15 business days

The estimated total time includes 1–3 business days for order processing and 5–12 business days for delivery after dispatch.

Express Shipping

For orders shipped to the United States, Canada, and Australia, express shipping generally delivers approximately 1–2 business days sooner than standard shipping to the same destination.

Express shipping speeds up transit time. The standard 1–3 business day processing period still applies.

For other available international destinations, delivery times may vary depending on the destination, carrier, customs processing, and local delivery conditions.

All delivery timeframes are estimates and do not constitute guaranteed delivery dates.

Shipping Fees

We offer the following shipping options:

Shipping Method	Order Amount	Shipping Fee
Standard Shipping	Under US$29	US$3.99
Standard Shipping	US$29 or more	Free
Express Shipping	Any order amount	US$5.99

Orders of US$29 or more qualify for free standard shipping.

Express shipping is an optional paid upgrade and costs US$5.99, including for orders that qualify for free standard shipping.

Available shipping methods and the applicable shipping charge will be displayed at checkout before you complete your purchase. We will not add undisclosed shipping charges after an order has been submitted.

Fulfillment and Shipping Origin

Orders may be fulfilled from our own or partner facilities depending on product availability, inventory location, package size, and delivery destination.

Products within the same order may be shipped separately from different fulfillment facilities. Separate packages may arrive on different dates and may have individual tracking numbers.

Large or Fragile Products

Large, heavy, or fragile products may require additional handling, reinforced packaging, or processing time.

Any available shipping restrictions or special handling requirements will be disclosed on the product page or during checkout before the order is completed.

Order Tracking

Once your order has shipped, a shipping confirmation email containing available tracking information will be sent to the email address provided at checkout.

You can use the tracking number on the carrier’s website to check your shipment’s progress.

Tracking information may take several days to update after a shipping label is created. If an order is shipped in multiple packages, you may receive more than one tracking number.

If you have not received your shipping confirmation email, please check your spam or junk folder. You may also contact service@velzanuro.com with your order number for assistance.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

If you need to correct your address, please contact us as soon as possible. Address changes cannot be guaranteed after an order has entered processing or shipment preparation.

If a package is returned because of an incomplete or incorrect address, please contact us so we can review the available reshipment or refund options. Additional shipping charges may apply when an address error was provided by the customer.

Delivery Delays

Orders may be delayed because of carrier operations, customs inspections, severe weather, public holidays, remote destinations, address issues, or other circumstances outside our reasonable control.

If your tracking information has not updated for an extended period or your order has not arrived within the estimated delivery window, please email service@velzanuro.com with your order number and tracking information.

We aim to respond within 1–2 business days. We will review the tracking information and, where appropriate, contact the carrier or fulfillment partner to investigate the shipment.

We will provide available updates and explain the next steps. If the shipment is confirmed lost in transit, we will arrange a replacement or refund as described below.

Lost or Missing Packages

If a package appears to be lost in transit, please contact service@velzanuro.com with your order number and tracking information.

We will investigate the shipment with the carrier or fulfillment partner.

If your package is confirmed lost in transit, we will offer a replacement at no additional cost or a refund for the affected products. If the entire order is lost and a refund is issued, the refund will also include any original shipping fee paid for that order.

Refunds will be issued to the original payment method. Your bank, card issuer, or payment provider may require additional time to post the refund.

If tracking shows that a package was delivered but you cannot locate it, please first check:

• The delivery area and any safe locations around the property

• Other household members, reception desks, or building management

• Nearby neighbors who may have accepted the package

• Any delivery notice or additional carrier tracking details

If the package remains missing, contact us promptly. A “delivered” tracking status will not automatically prevent us from reviewing your claim. We may ask for additional information and coordinate with the carrier as part of the investigation.

If the investigation confirms that the package was lost or misdelivered by the carrier, we will offer a replacement at no additional cost or a refund for the affected products.

Damaged or Incorrect Items

If your order arrives damaged or you receive an incorrect item, please contact us promptly.

Include your order number and clear photographs of the product, outer packaging, inner protective materials, and shipping label. We will review the information and provide an appropriate solution in accordance with our Return & Refund Policy.

Contact Information

Brand Name: Velzanuro

Company Name: Chengyi Zaowu (Shanghai) Trading Co., Ltd.

Registered Address: Area A, Room 201, No. 2388 Hutai Road, Baoshan District, Shanghai, China.

Email: service@velzanuro.com

Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.

We aim to respond to customer inquiries within 1–2 business days.