FAQ

Frequently Asked Questions

About Velzanuro

What does Velzanuro offer?

Velzanuro offers a thoughtfully selected range of everyday products designed to meet a variety of needs.

Velzanuro is owned and operated by Chengyi Zaowu (Shanghai) Trading Co., Ltd.

Products

How do I choose the right product?

Review the dimensions, features, specifications, and other details listed on the product page. Consider your intended use and the space or setting where you plan to use the product.

What features do your products have?

Product features vary by item. Please check the product description and images before purchasing. If a specific feature is not listed, please contact our customer service team for clarification.

Are your products suitable for different environments?

Suitability depends on each product’s materials, design, and construction. Unless expressly stated otherwise, specific performance characteristics or suitability for particular environments should not be assumed.

Will the product look exactly like the photographs?

We aim to display colors, materials, finishes, and dimensions accurately. Slight variations may occur because of lighting, screen settings, photography, material characteristics, or manufacturing processes.

Ordering and Payment

How do I place an order?

Select your preferred product and available options, add it to your cart, and complete payment through the checkout page.

Please review your products, shipping address, contact details, and payment information before submitting the order.

Can I change or cancel my order?

We do not charge a cancellation fee. However, we cannot guarantee changes or cancellations after an order has entered processing or shipment preparation.

If an order has already shipped, it may be returned after delivery in accordance with our Return & Refund Policy.

Shipping and Delivery

How long will my order take to arrive?

Orders are typically processed within 1–3 business days after payment confirmation.

For orders shipped to the United States, Canada, and Australia, standard delivery generally takes approximately 5–12 business days after dispatch.

Including processing time, the estimated total time from order confirmation to delivery is approximately 6–15 business days.

Express shipping generally delivers approximately 1–2 business days sooner than standard shipping to the same destination. The standard processing period still applies.

Delivery times are estimates and may vary because of carrier operations, customs processing, weather, public holidays, or local delivery conditions.

How much does shipping cost?

Our shipping fees are:

Shipping Method	Order Amount	Shipping Fee
Standard Shipping	Under US$29	US$3.99
Standard Shipping	US$29 or more	Free
Express Shipping	Any order amount	US$5.99

Available shipping methods and the applicable charge will be displayed at checkout before you complete your purchase.

Do you offer free shipping?

Yes. Orders of US$29 or more qualify for free standard shipping.

Express shipping is an optional paid upgrade and costs US$5.99, including for orders that qualify for free standard shipping.

How can I track my order?

Once tracking information becomes available, a shipping confirmation will be sent to the email address provided at checkout.

You can use the tracking number on the carrier’s website to check your shipment’s progress.

Tracking updates may take several days to appear after a shipping label is created.

If you have not received your shipping confirmation email, check your spam or junk folder or contact service@velzanuro.com with your order number.

What should I do if my package is delayed or missing?

If tracking has not updated for an extended period or your order has not arrived within the estimated delivery window, email service@velzanuro.com with your order number and tracking information.

If tracking shows “delivered” but you cannot locate the package, check the delivery area, household members, reception desk, neighbors, and carrier notices before contacting us.

We will review your claim and investigate with the carrier or fulfillment partner. A “delivered” tracking status will not automatically prevent us from reviewing your claim.

If the investigation confirms that the package was lost in transit or misdelivered by the carrier, we will offer a replacement at no additional cost or a refund for the affected products. If the entire order is lost and a refund is issued, the refund will also include any original shipping fee paid for that order.

Damaged or Incorrect Items

What should I do if my order arrives damaged or incorrect?

Include your order number and clear photographs of the product, outer packaging, protective materials, and shipping label. Please keep the product and packaging until your request has been reviewed.

If the product is confirmed to be damaged, defective, incorrect, or materially different from its description, we will provide an appropriate replacement, refund, or return solution at no additional cost to you.

Returns and Refunds

How do I request a return?

Provide your order number, the product you wish to return, the reason for the return, and relevant photographs or videos. If approved, we will provide the appropriate return warehouse address and instructions.

Do not send returns to our registered business address or to an address printed on the original package unless instructed by our customer service team.

Who pays for return shipping?

Customers are generally responsible for return shipping costs for preference-based returns.

If a product is confirmed to be damaged, defective, incorrect, or materially different from its description, Velzanuro will provide an appropriate replacement, refund, or return solution at no additional cost to the customer.

When a return is required because of our error or a confirmed product issue, Velzanuro will cover the reasonable return shipping costs.

When will I receive my refund?

Approved refunds are issued to the original payment method within 5–10 business days after the returned product has been received and inspected.

Your bank, card issuer, or payment provider may require additional time to post the refund.

Contact Information

Brand Name: Velzanuro

Company Name: Chengyi Zaowu (Shanghai) Trading Co., Ltd.